Questions? Call 1-800-New-Unit (1-800-639-8648) for assistance with your order.
  • 1. How does the process work?

    Step #1 – click get a quote or get started

    Step #2 – use the simplistic product filter to narrow down your product choices. Click the question mark next to each option, if you need help. The FAQ section will also help clarify questions you may have.

    Step #3 – Browse the recommended equipment choices. Click on the equipment image for more information. Once you have made your decision, simply click add to cart.

    Step #4 – Double check your equipment selection and proceed to check out. 

    Step #5 – Your install contractor will contact you within 8 working hours of placing your order to schedule a job site inspection and install date.

    Step #6 – Sit back and enjoy your new ac system knowing that you avoided the confusion, took advantage of the convenience and saved a ton of money.

  • 2. How do I determine if I have a Split System or a Packaged Unit?

    Split System

    Split System heating and cooling systems have equipment installed both inside and outside the home. In a Split System, the condenser or heat pump is installed outside the home and a furnace or air handler is installed inside the home. The indoor and outdoor components of a Split System are connected by refrigeration pipes and low-voltage wiring. Air is distributed through a duct system to each room in the home.

    Packaged Unit

    Packaged heating and cooling Units sit outside the home on the ground or rooftop and all the components are contained internally in a single unit. The Packaged Units use a duct system to distribute air throughout the home.

  • 3. How do I determine my heat source?


    Gas Furnaces– either natural or propane — provides the source necessary to warm a home’s cold air during the heating season. The Furnace System makes the conversion and distributes the warm air into the home’s living spaces. Furnaces powered by natural gas and propane operate in much the same way. With either system, the home’s thermostat begins the heating cycle as temperatures in the room fall below the setting.

    Heat Pumps

    Technically, a Heat Pump is a mechanical-compression cycle refrigeration system that can be reversed to either heat or cool a controlled space. Installation for this type of system typically consists of two parts: an indoor unit called an air handler and an outdoor unit similar to a central air conditioner, but referred to as a Heat Pump. A compressor circulates refrigerant that absorbs and releases heat as it travels between the indoor and outdoor units.

  • 4. How do I determine the size/tonnage of system?

    If you are replacing your air conditioning system, look at what size you have. If the unit you have now is the correct size for your home, replace it with the same size. How do you know what size you currently have? Look at the dataplate on the outdoor condensing unit and locate the model number (not serial number). You are looking for 3 digits in the model number that match the numbers below to indicate the Tonnage or BTU of the unit.

    012 = 1.0 Ton = (12,000 BTU)
    018 = 1.5 Ton = (18,000 BTU)
    024 = 2.0 Ton = (24,000 BTU)
    030 = 2.5 Ton = (30,000 BTU)
    036 = 3.0 Ton = (36,000 BTU)
    042 = 3.5 Ton = (42,000 BTU)
    048 = 4.0 Ton = (48,000 BTU)
    060 = 5.0 Ton = (60,000 BTU)

    For Example: Model SSX160241 is a 2.0 Ton or 24,000 BTU Air Conditioner.

  • 5. How do I determine the size/tonnage for multiple units?

    No matter how many AC units you are replacing the process is the same. How do you know what size you currently have? Look at the dataplate on the outdoor condensing unit and locate the model number (not serial number). You are looking for 2 digits in the model number that match the numbers below to indicate the Tonnage or BTU of the unit.12 = 1.0 Ton = (12,000 BTU)
    18 = 1.5 Ton = (18,000 BTU)
    24 = 2.0 Ton = (24,000 BTU)
    30 = 2.5 Ton = (30,000 BTU)
    36 = 3.0 Ton = (36,000 BTU)
    42 = 3.5 Ton = (42,000 BTU)
    48 = 4.0 Ton = (48,000 BTU)
    60 = 5.0 Ton = (60,000 BTU)

    For Example: Model SSX160241 is a 2.0 Ton or 24,000 BTU Air Conditioner.

  • 6. How do I determine the SEER/Efficiency rating I need?


    Seasonal Energy Efficiency Ratio (SEER), is a measure of seasonal or annual efficiency of a central air conditioner or air conditioning heat pump. It takes into account the variations in temperature that can occur within a season and is the average number of British thermal units (BTU), of cooling delivered for every watt-hour of electricity used by the heat pump over a cooling season. The higher the SEER, the more efficient the unit. The more efficient the unit, the lower the operating cost. The U.S. Government’s minimum SEER rating is 13.

  • 7. How to pay with multiple forms of payment?

    Paying for your new AC unit with multiple forms of payment is possible with PayPal or our Multicard option at checkout. If you prefer to use PayPal, visit and login or set up an account. Then, add your credit card information to your account. PayPal will store and safeguard your card details for your future purchases/

    Or, use the multi-card payment option at checkout and you can use up to 5 credit cards to pay the total balance. We accept all major debit and credit cards.

  • 8. How do I receive any possible utility rebates on my unit purchase?

    Rebates are available on qualifying equipment. The installing contractor can assist you with obtaining your rebate. Any questions about your rebate can be answered by your assigned contractor when they contact you to schedule your job site inspection. APS/SRP rebates require a licensed contractor to perform the installation, as well as a Manual J Load Calc. The fee for the Manual J Load Calc is $175. NOTE: APS has temporarily suspended their AC rebate program as of 3/7/18.

  • 9. Installation guarantee?

    Your Install Contractor will make verbal contact with you within 8 business hours of you placing your order. The Contractor will then schedule a time to perform a pre-jobsite inspection. Installation by your contractor will be based on the Contractor availability and is generally very fast. It would only delay if there were install scenarios requiring structural changes to your residence. If you have arranged to finance the purchase, an installation will take place after your waiting period to rescind the finance contract has expired.

  • 10. Where can I get an AHRI certificate?

    To obtain your AHRI Certificate Pleases go to the AHRI Website:

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