FAQs

Questions? Call 1-800-NEW-UNIT (1-800-639-8648)
for assistance with your order.

When you begin the ordering process, you’ll need to know basic information about your home including home type and zip code. Next, you will use the product filter to select unit type, heat source and size to help narrow down the right choices for your home.

Each step of the ordering process features a tutorial to answer any questions. Prior to your installation, we will arrange a site visit to make sure you chose the right unit and to schedule your installation date. We can always make changes to your order at that time. Then, your new AC will be delivered and installed within 72 hours. It’s that easy!

Our prices are the best in the industry, simply because we have eliminated the middle-man, we have National Buying Power, and no overhead expenses. Passing all those savings along to you.

No way. The price you see online when you checkout is the price you pay.

No. After you make your purchase, one of our contractors will be in touch to schedule a site inspection where they will verify your order and schedule an installation date. Your AC unit will then be delivered and installed within 72 hours.

Our team of licensed contractors is held to the highest standards. Each contractor is hired based on their clean license record, longevity in the business, superior ratings and reviews, and certifications and awards achieved. Additionally, they must pass a background check.

After you complete your purchase online, a contractor will contact you within 24 hours to set up a site visit. Your new AC will then be delivered and installed within 72 hours.

As you go through the product filter online, you will notice that we educate you along the way. Things like tonnage and split system options don’t have to be confusing. We’ll give you the information in easy-to-understand terms so you can make a simple, educated decision. Plus, we’ll verify that you ordered the right unit when we come out for the site inspection.

Yes. All of our AC units are complete and matched-up systems that come with a full manufacturer’s and workmanship warranty, which are both validated by a licensed contractor upon installation.

Click here to view Warranty Information

It’s important to identify whether you have a split or packaged system. This is one of the steps in our online purchase process.

Split System

A split heating and air conditioning system has equipment installed both inside and outside the home. In a split heating and air conditioning unit, the condenser or heat pump is installed outside the home and a furnace or air handler is installed inside the home. The indoor and outdoor components of a split unit are connected by refrigeration pipes and low-voltage wiring, otherwise known as a lineset. Air is distributed through a duct system to each room in the home.

split system package

Packaged System

Packaged heating and cooling systems sit outside the home on the ground or rooftop, and all the components are contained internally in a single unit. Package units use a duct system to distribute air throughout the home.

Note: A furnace-only heating unit uses natural gas or propane as fuel to heat the home. Furnaces can be installed in an attic, garage or a closet, in or outside the home. The furnace is attached with low-voltage wiring to the thermostat inside the home.

new ac unit package

This is an important question to answer when buying an AC unit!

Gas System

All gas furnaces burn natural gas or propane to heat your home. You will likely see a gas line feeding them and a metal round vent stack penetrating your roof. Gas package units will have a gas line and a small exhaust vent mounted on the side of the cabinet. If it is a split system with a gas heater, the outdoor unit will not run during the winter. If you receive a monthly gas bill, you likely have gas as your heat source.

Electric Heat Pump

Electric heat pumps utilize the same parts that your air conditioner does. The only difference is that it reverses the flow of refrigerant to heat your home. If the outdoor condenser runs in the winter, as well as summer, chances are it’s a heat pump.

It’s important that you have the right size AC unit for your home. In order to determine what size unit you currently have, look at the data plate on the outdoor condensing unit and locate the model number, not the serial number. You’re looking for 3 digits in the model number that match the numbers below to indicate the tonnage, or btu, of the unit. For example, if you see the number 048, this indicates that you have a 4 ton or 48,000 btu air conditioner. If the unit you have now is the correct size for your home, replace it with the same size.

012 = 1.0 ton = (12,000 btu)
018 = 1.5 ton = (18,000 btu)
024 = 2.0 ton = (24,000 btu)
030 = 2.5 ton = (30,000 btu)
036 = 3.0 ton = (36,000 btu)
042 = 3.5 ton = (42,000 btu)
048 = 4.0 ton = (48,000 btu)
060 = 5.0 ton = (60,000 btu)

For example: model SSX160241 is a 2.0 ton or 24,000 btu air conditioner.

No matter how many AC units you’re replacing, the process for determining the size or tonnage is the same for each unit. In order to determine what size unit(s) you currently have, look at the data plate on the outdoor condensing unit and locate the model number, not the serial number. You’re looking for 3 digits in the model number that match the numbers below to indicate the tonnage or btu of the unit. For example, you’ll see the number 048, this indicates that you have a 4 ton or 48,000 btu air conditioner. If each unit you have now is the correct size for your home, replace each one with the same size.

012 = 1.0 ton = (12,000 btu)
018 = 1.5 ton = (18,000 btu)
024 = 2.0 ton = (24,000 btu)
030 = 2.5 ton = (30,000 btu)
036 = 3.0 ton = (36,000 btu)
042 = 3.5 ton = (42,000 btu)
048 = 4.0 ton = (48,000 btu)
060 = 5.0 ton = (60,000 btu)

For example: model SSX160241 is a 2.0 ton or 24,000 btu air conditioner.

SEER stands for Seasonal Energy Efficiency Rating. It indicates the relative amount of energy needed to provide a specific cooling output. Many older systems have SEER ratings of 6 to 10. The higher the SEER rating, the more efficient the unit. As of 2016, the minimum SEER of a system built by a manufacturer is 14.

Some utility providers offer rebates to their customers for upgrading to a new efficient AC unit that has a higher SEER rating. Check with your utility provider on what these requirements are prior to your unit purchase. When you schedule your jobsite inspection with your contractor, let them know that you want to pursue the eligible utility rebate. They will add on the required heat load calculation, which is a small additional fee due to the labor involved. Your contractor can do all the necessary paperwork and submit it for you, so you can obtain your eligible utility rebate.

Rebates are available on qualifying equipment. Any questions about your rebate can be answered by your assigned contractor when they contact you to schedule your site inspection.

Yes, every order with us comes with installation included by a local licensed, bonded, and insured HVAC contractor who has been hand vetted by the owner himself. All installs will be completed within 72 hours from the jobsite inspection based on product availability from the manufacture.

Click here to obtain your AHRI certificate. You will be redirected to the AHRI website.

Sharon Carr
five,
AC replacement is a BIG deal. So many quotes were out of my budget, with research I was lucky to find Newacunit.com. Half the price, so I was able to get a top of the line unit. The communication was timely and supportive. ❤️ This company is so pleasant to work with. Don't hesitate to purchase through them!
Gloria Diaz
five,
When I called the office, Cathy was very patient and explained everything fully. I asked if she could recommend an installer that would not try to upsell me as I am a single woman and don’t know anything about HVAC units. She set me up with an installer who was fabulous! NewACunit’s prices were so much better than anyone else’s and I was treated with respect. I would recommend them to anyone in a heartbeat! In fact, I just recommended them to my boss this morning
Michelle Hampton
five,
I called newacunit.com for my home and I saved two thousand dollars. They were professional and helpful. I have another property and I will definitely use them when it's time to replace the next AC unit. I would recommend them to my family and friends because of the money I saved and they were quick to get the unit installed. I am very happy with them!! Great company!
Cory Schwitek
five,
Everything about this company from start to finish was very professional and pleasing. The entire team has been very personable and a pleasure to work with! Also, the amount of savings from other quotes I received was very sufficient. I would recommend this company to everyone.
Chris Heronemus
five,
I had heard advertisements on the radio but was skeptical as to whether this was a legit company or if they were going to try the bait and switch. But with AC systems being as expensive as they are, I thought I would check them out. I called and talked to someone who actually lives in the Valley and she was very nice and answered all my questions and really put me at ease. I placed an order after shopping around and they called quickly and said that one of their installers would be in contact soon. Within a couple hours, they had contacted me and were out the same day to check everything out. They made suggestions but there was no pressure to do anything I did not want to do and were honest about what I "could do" and what I really "should do". They were flexible and quick and had my AC installed in a couple days.
Valerie Marsh
five,
Went through them to purchase our new unit, long overdue! Super easy to use website that walks you through choosing the best unit with easy to answer questions, the BEST part...no sales pitch! I got to take as long as I wanted to look through and decide without having a salesperson pressure me into something I didn't want or couldn't afford! The whole process took about 10 min at max. A very nice rep contacted me a few days later to ensure the contractor had reached out and answered any and all questions I had. I feel very safe and comfortable with my purchase so far. Would HIGHLY recommend to any homeowner! It's easier and safer than you think!
Colby Ashton
five,
I had a couple of traditional HVAC companies out for a quote. The sticker shock was significant. So I did some more research and found NewACUnit. The website was extremely easy to navigate and someone from NewACUnit was always available to answer questions and follow up throughout the process to make sure the installers were performing. The best part was the savings. I saved ~25% over the cheapest quote from the other HVAC guys and more than 32% for the most expensive quote.
Roxane Allen
five,
I was in need of a new AC unit. My current HVAC maintenance company provided me a quote for $10,170. I searched the Internet for other options and came across newacunit.com. The website was very easy to navigate through. I called them and they were able to answer all my questions. I ordered the exact Goodman unit online. They came out the next day and did their site inspection. They had contracted Martin Air to do the install for me 8 days later. Martin Air had completely installed my new AC unit in 3 hours time. NewACUnit and Martin Air were very professional, friendly, and a huge cost savings for me. I had saved $4,089 going with them for the exact AC unit, warranty, etc. Give them a call you won’t be disappointed.