FREQUENTLY ASKED QUESTIONS

Questions? Call 1-800-New-Unit (1-800-639-8648) for assistance with your order.
  • 1. How does the newAcunit.com process work?

    Step #1 – click get a quote or get started

    Step #2 – use the simplistic product filter to narrow down your product choices. Click the question mark next to each option, if you need help. The FAQ section will also help clarify questions you may have.

    Step #3 – Browse the recommended equipment choices. Click on the equipment image for more information. Once you have made your decision, simply click add to cart.

    Step #4 – Double check your equipment selection and proceed to check out.

    Step #5 – Your install contractor will contact you within 8 working hours of placing your order to schedule a job site inspection and install date.

    Step #6 – Sit back and enjoy your new ac system knowing that you avoided the confusion, took advantage of the convenience and saved a ton of money.

  • 2. Why are your prices so low?

    At newACunit.com our national buying power provides for the lowest volume based pricing that we negotiate directly with the manufacturer and eliminates any middle man markup. Those savings we pass on to you, the customer!

  • 3. Are there hidden fees?

    At newACunit.com the price you see is the price you pay for your new unit and installation. Your contractor may have recommendations to enhance your system which you can choose to purchase or not depending on what your budget allows. In the event there are code violations that need correction or mandated permit fees, those will be the only additional costs you would have to incur.

  • 4. Who does the unit installations?

    At newACunit.com we only work with top notch Licensed Contractors. All of our local contractors are hand vetted by the owner who has over 25 years experience as an HVAC contractor. They are selected for clean license records, longevity in business, superior ratings and reviews, certifications and awards achieved, and pass background checks. You can rest assured they want to take great care of you as their new customer.

  • 5. How fast is the installation process?

    As soon as your purchase is complete, your Contractor also receives a notification. They will reach out to contact you to set up your jobsite inspection, and during the inspection will set up an agreed upon installation date with you. The process is just as fast and sometimes faster than the conventional method.

  • 6. How do I know I made the right AC unit purchase?

    Prior to your installation, your Licensed Contractor does a FREE jobsite inspection to verify that you have purchased the right equipment. If there are any corrections necessary they work that out with you during the jobsite inspection and modify your order to the correct unit prior to your installation. You will receive either a refund or approved additional charge on any unit order changes.

  • 7. Does my new AC unit come with a warranty?

    Your unit installation is provided by a top notch Licensed Contractor which validates the full manufacturer’s warranty as well as the required workmanship warranty in your State where the unit is installed.

  • 8. How do I determine if I have a Split System or a Packaged Unit?

    Split System

    Split System heating and cooling systems have equipment installed both inside and outside the home. In a Split System, the condenser or heat pump is installed outside the home and a furnace or air handler is installed inside the home. The indoor and outdoor components of a Split System are connected by refrigeration pipes and low-voltage wiring. Air is distributed through a duct system to each room in the home.

    Packaged Unit

    Packaged heating and cooling Units sit outside the home on the ground or rooftop and all the components are contained internally in a single unit. The Packaged Units use a duct system to distribute air throughout the home.

  • 9. How do I determine my heat source?

    Furnaces

    Gas Furnaces– either natural or propane — provides the source necessary to warm a home’s cold air during the heating season. The Furnace System makes the conversion and distributes the warm air into the home’s living spaces. Furnaces powered by natural gas and propane operate in much the same way. With either system, the home’s thermostat begins the heating cycle as temperatures in the room fall below the setting.

    Heat Pumps

    Technically, a Heat Pump is a mechanical-compression cycle refrigeration system that can be reversed to either heat or cool a controlled space. Installation for this type of system typically consists of two parts: an indoor unit called an air handler and an outdoor unit similar to a central air conditioner, but referred to as a Heat Pump. A compressor circulates refrigerant that absorbs and releases heat as it travels between the indoor and outdoor units.

  • 10. How do I determine the size/tonnage of system?

    If you are replacing your air conditioning system, look at what size you have. If the unit you have now is the correct size for your home, replace it with the same size. How do you know what size you currently have? Look at the dataplate on the outdoor condensing unit and locate the model number (not serial number). You are looking for 3 digits in the model number that match the numbers below to indicate the Tonnage or BTU of the unit.

    012 = 1.0 Ton = (12,000 BTU)
    018 = 1.5 Ton = (18,000 BTU)
    024 = 2.0 Ton = (24,000 BTU)
    030 = 2.5 Ton = (30,000 BTU)
    036 = 3.0 Ton = (36,000 BTU)
    042 = 3.5 Ton = (42,000 BTU)
    048 = 4.0 Ton = (48,000 BTU)
    060 = 5.0 Ton = (60,000 BTU)

    For Example: Model SSX160241 is a 2.0 Ton or 24,000 BTU Air Conditioner.

  • 11. How do I determine the size/tonnage for multiple units?

    No matter how many AC units you are replacing the process is the same. How do you know what size you currently have? Look at the dataplate on the outdoor condensing unit and locate the model number (not serial number). You are looking for 2 digits in the model number that match the numbers below to indicate the Tonnage or BTU of the unit.12 = 1.0 Ton = (12,000 BTU)
    18 = 1.5 Ton = (18,000 BTU)
    24 = 2.0 Ton = (24,000 BTU)
    30 = 2.5 Ton = (30,000 BTU)
    36 = 3.0 Ton = (36,000 BTU)
    42 = 3.5 Ton = (42,000 BTU)
    48 = 4.0 Ton = (48,000 BTU)
    60 = 5.0 Ton = (60,000 BTU)

    For Example: Model SSX160241 is a 2.0 Ton or 24,000 BTU Air Conditioner.

  • 12. How do I determine the SEER/Efficiency rating I need?

    SEER

    Seasonal Energy Efficiency Ratio (SEER), is a measure of seasonal or annual efficiency of a central air conditioner or air conditioning heat pump. It takes into account the variations in temperature that can occur within a season and is the average number of British thermal units (BTU), of cooling delivered for every watt-hour of electricity used by the heat pump over a cooling season. The higher the SEER, the more efficient the unit. The more efficient the unit, the lower the operating cost. The U.S. Government’s minimum SEER rating is 13.

  • 13. How to pay with multiple forms of payment?

    Paying for your new AC unit with multiple forms of payment is possible with multiple credit cards or with PayPal. 

    Using multiple credit cards: 

    At check out click on the credit card option and then below select “use multiple cards”.  You can enter in each card and the amount to charge that card and then click on “ Apply Payment”. Repeat the process with each credit card used until your balance due is $0.  

    You can also use multiple cards to fund a PayPal account.  Follow the steps below to set up a PayPal account.

    Step 1: Visit the Website

    Visit paypal.com

    Step 2: Sign Up

    Complete the sign up form. Paypal will send you an email and you simply click on a link to confirm your email address.

    Step 3: Add card

    Add your credit card information to your account. PayPal will store and safeguard your card details for your future purchases.
    We accept all major debit and credit cards.

    You’re done!

    You are now ready to go shopping anywhere PayPal is accepted. Want to see how easy it is to use PayPal? Paying with PayPal

  • 14. How do I receive any possible utility rebates on my unit purchase?

    Rebates are available on qualifying equipment. The installing contractor can assist you with obtaining your rebate. Any questions about your rebate can be answered by your assigned contractor when they contact you to schedule your job site inspection. SRP rebates require a licensed contractor to perform the installation, as well as a Manual J Load Calc. The maximum fee for the Manual J Load Calc is $175.

  • 15. Installation guarranty?

    Your Install Contractor will make verbal contact with you within 8 business hours of you placing your order . The Contractor will then schedule a time to perform a pre-jobsite inspection.  Installation by your contractor will be based on the Contractor availability, and is generally very fast.  It would only delay if one very occasions, there were difficult install scenarios requiring structural changes to your residence. If you have arranged financing for the purchase, installation will take place after your waiting period to rescind the finance contract has expired.

  • 16. Where can I get an AHRI certificate?

    To obtain your AHRI Certificate Pleases go to the AHRI Website: https://www.ahridirectory.org/ahridirectory/pages/home.aspx

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