FREQUENTLY ASKED QUESTIONS

Questions? Call 1-800-New-Unit (1-800-639-8648) for assistance with your order.
  • 1. How does the newAcunit.com process work?

    Buying a new air conditioning unit online with newACunit.com is fast, easy, and can save you thousands!  Here’s how it works : to get started, just click shop now.  Select your home type, either multi-family home or manufactured home, and enter your zip code.  Next, you will use the product filter to help find the right unit for your home.  All you need to do is follow three easy steps.  Step 1 : choose between a split heating and air conditioning unit, package heating and air conditioning unit, or a furnace only heating unit.  Not sure which one you need?  Just click on the picture for a video tutorial on how you can identify which is the correct choice for your home.  Every step has a tutorial to answer your questions.  Step 2 : choose your heat source, gas or electric.  Step 3 : choose the tonnage size.  Just look at the square footage table we provided for help choosing the correct unit size.  Don’t worry - prior to your installation, your licensed contractor does a pre-job site inspection to make sure everything you bought is just right for your home, or they’ll make any necessary corrections.  Your new AC unit also comes with a full manufacturer’s warranty!  Now that you’ve chosen a unit, using our easy-to-use product filter, just add the unit to your cart; fill in your billing information and installation address; review your order, and you’re done!  Within eight hours, your licensed contractor will contact you for your job site inspection.  During the inspection, all the right equipment is verified, and your installation date is set.  Your contractor shows up with your new unit, and installs it.  Wow - it’s that easy!  Questions?  Just use our convenient chat feature, located at the bottom right of the page.  They’ll help you out.  Thanks for choosing newACunit.com!


    Step #1 – click get a quote or get started

    Step #2 – use the simplistic product filter to narrow down your product choices. Click the question mark next to each option, if you need help. The FAQ section will also help clarify questions you may have.

    Step #3 – Browse the recommended equipment choices. Click on the equipment image for more information. Once you have made your decision, simply click add to cart.

    Step #4 – Double check your equipment selection and proceed to check out.

    Step #5 – Your install contractor will contact you within 8 working hours of placing your order to schedule a job site inspection and install date.

    Step #6 – Sit back and enjoy your new ac system knowing that you avoided the confusion, took advantage of the convenience and saved a ton of money.

  • 2. Why are your prices so low?

    Customers ask, “Erik, how come your prices are so low, sometimes even half-off conventional quotes?  Kinda seems too good to be true.” Let me explain. From coast to coast, we buy more AC units than any other contractor in the nation.  So our national buying power allows us to offer the lowest price on top national brand AC units along with a guaranteed install rate. We sell them AND install them for less than what most contractors can buy them for.

    At newACunit.com, our national buying power lets us negotiate directly with the manufacturer for the lowest volume-based pricing, and eliminates any middleman markup. Those are savings we pass on to you, the customer!

  • 3. Are there hidden fees?

    “Erik, are there hidden fees?” The price that you see on our website for your unit and the installation is the price you pay. No gimmicks, no tricks. Now, your contractor may offer some upgrade options. Remember, these are options only - you are the customer and you control your budget for anything that you want to spend above and beyond the price on our website. Get one or more quotes anywhere else, and then compare with us at newACunit.com. We will save you time and we will save you money, every time. My team is here to help and answer any questions that you have.


    At newACunit.com the price you see is the price you pay for your new unit and installation. Your contractor may have recommendations to enhance your system; you can choose to purchase or not, depending on what your budget allows. In the event of code violations that need correction, or mandated permit fees, you would incur those additional costs; but that’s the only time there would be anything else necessary.

  • 4. Who does the unit installations?

    Customers ask, “Erik, who does your installations?  And do they do a good job?” I have been an HVAC contractor for over 25 years, and I built my business from $200 and a phone book to the number one ranked AC company in the state!  I built it through referrals (based on integrity, quality, and trust), and providing excellent workmanship. All of the newACuit.com contractors are personally vetted by me, and held to the same standards that I require in my own business.  You can rest assured that these contractors are the best of the best, and have fully-trained staffs and fleets. They have longevity in business, a clean contractor’s license, excellent online reviews, and most importantly they’re ready to take great care of you as their new customer.  They want to keep your business moving forward so you can be confident they will do a great job on your installation.  

    At newACunit.com we only work with top-notch Licensed Contractors. All of our local contractors are personally vetted by our owner, Erik Bryan, who has over 25 years experience as an HVAC contractor. They are selected for their clean license records, longevity in business, superior ratings and reviews, certifications and awards achieved, and they must pass background checks. You can rest assured they want to take great care of you, as their new customer.


  • 5. How fast is the installation process?

    Customers ask, “Erik, how fast is the installation process?”  After your purchase, your installing contractor will contact you to set up your job site inspection and your installation.  Our process is fast. If not, faster than the conventional process.

    As soon as your purchase is complete, your Contractor also receives a notification. They will reach out to contact you to set up your job site inspection, and during the inspection will set up an installation date with your consent. The process is just as fast, and sometimes faster, than the conventional method.

  • 6. How do I know I made the right AC unit purchase?

    Customers ask, “Erik, how do I know that I’m purchasing the right AC unit for my home?”  Remember, at newACunit.com we’ve done all the homework for you. Just answer a few simple questions about your home and you will see the selection of AC units that fit your home specifically.  You just have to choose what fits your economic budget, and your desired efficiency rating, which is your SEER rating. Also, remember every order comes with a free job site inspection from your contractor to ensure that you have purchased the right equipment.  If there’s any corrections to be made, your contractor will do that with you at the job site inspection before your installation’s scheduled.  

    Prior to your new unit’s installation, your Licensed Contractor does a FREE job site inspection to verify that you have purchased the right equipment. If there are any corrections necessary they work with you during the job site inspection to modify your order to the correct unit prior to your installation. You will receive either a refund or approve additional charges on any unit order changes.

  • 7. Does my new AC unit come with a warranty?

    Customers ask, “Erik, what about warranties and financing?”  All of our AC units are complete and matched-up systems. They come with a full manufacturer’s and workmanship warranty as well.  Need financing? We also offer the most competitive financing options in the industry.

    Your unit installation is provided by a top-notch Licensed Contractor which validates the full manufacturer’s warranty, as well as the required workmanship warranty in your state where your unit is installed.

  • 8. How do I determine if I have a Split System or a Packaged Unit?

    It’s important to identify whether you have a split heating and air conditioning unit, a packaged heating and air conditioning unit, or a furnace only heating unit in your home.  Doing so is easy.  A split heating and air conditioning unit has equipment installed both inside and outside the home.  In a split heating and air conditioning unit, the condenser or heat pump is installed outside the home and a furnace or air handler is installed inside the home.  The indoor and outdoor components of a split unit are connected by refrigeration pipes and low-voltage wiring, otherwise known as a lineset.  Air is distributed through a duct system to each room in the home.  Packaged heating and cooling units sit outside the home on the ground or rooftop; and all the components are contained internally in a single unit.  The package units use a duct system to distribute air throughout the home.  A furnace only heating unit uses natural gas or propane as fuel to heat the home.  Furnaces can be installed in an attic, garage, or a closet in or outside the home.  The furnace is attached with low-voltage wiring to the thermostat inside the home.  If you have any questions about this video or any other questions about using newACunit.com, you can ask us using the chat feature.  Or you can call 1-800-NEW-UNIT.  Thanks for using newACunit.com!

    Split System

    Split System heating and cooling systems have equipment installed both inside and outside the home. In a Split System, the condenser or heat pump is installed outside the home and a furnace or air handler is installed inside the home. The indoor and outdoor components of a Split System are connected by refrigeration pipes and low-voltage wiring. Air is distributed through a duct system to each room in the home.

    Packaged Unit

    Packaged heating and cooling units sit outside the home on the ground or rooftop and all the components are contained internally in a single unit. The Packaged Units use a duct system to distribute air throughout the home.

  • 9. How do I determine my heat source?

    How do I determine my heat source?  All gas furnaces burn natural gas or propane in order to heat your home.  They all will have a gas line feeding them, and a metal round vent stack penetrating your roof.  Gas package units will have a gas line feeding and a small exhaust vent mounted on the side of the cabinet.  If it is a split system with a gas heater, the outdoor unit will not run during the winter. Heat pumps utilize the same parts that your air conditioner does.  The only difference is that it reverses the flow of refrigerant to heat your home. If the outdoor condenser runs in the winter, as well as summer, it’s a heat pump.  If you have any questions about this video, or any other questions about using newACunit.com, you can ask us using the chat feature or you can call 1-800-NEW-UNIT. Thanks for using newACunit.com!

    Furnaces

    Gas Furnaces– either natural or propane — provide the source necessary to warm a home’s cold air during the heating season. The Furnace System makes the conversion and distributes the warm air into the home’s living spaces. Furnaces powered by natural gas and propane operate in much the same way. With either system, the home’s thermostat begins the heating cycle as temperatures in the room fall below the setting.

    Heat Pumps

    Technically, a Heat Pump is a mechanical-compression cycle refrigeration system that can be reversed to either heat or cool a controlled space. Installation for this type of system typically consists of two parts: an indoor unit called an air handler and an outdoor unit similar to a central air conditioner, but referred to as a Heat Pump. A compressor circulates refrigerant that absorbs and releases heat as it travels between the indoor and outdoor units.

  • 10. How do I determine the size/tonnage of system?

    It’s important that you have the right size unit for your home.  HVAC manufacturers make it easy to determine the nominal capacity of your AC unit.  In order to determine what size unit you currently have, look at the data plate on the outdoor condensing unit and locate the model number, not the serial number.  You’re looking for 3 digits in the model number that match the numbers below to indicate the tonnage or BTU of the unit. For example, you’ll see the number 048, this indicates that you have a 4 ton or 48,000 BTU air conditioner.  If you have any questions about this video, or any other questions about using newACunit.com, you can ask us using the chat feature, or you can call 1-800-NEW-UNIT. Thanks for using newACunit.com!

    If you are replacing your air conditioning system, look at what size you have. If the unit you have now is the correct size for your home, replace it with the same size. How do you know what size you currently have? Look at the data plate on the outdoor condensing unit and locate the model number (not the serial number). You are looking for 3 digits in the model number that match the numbers below to indicate the Tonnage or BTU of the unit.

    012 = 1.0 Ton = (12,000 BTU)
    018 = 1.5 Ton = (18,000 BTU)
    024 = 2.0 Ton = (24,000 BTU)
    030 = 2.5 Ton = (30,000 BTU)
    036 = 3.0 Ton = (36,000 BTU)
    042 = 3.5 Ton = (42,000 BTU)
    048 = 4.0 Ton = (48,000 BTU)
    060 = 5.0 Ton = (60,000 BTU)

    For Example: Model SSX160241 is a 2.0 Ton or 24,000 BTU Air Conditioner.

  • 11. How do I determine the size/tonnage for multiple units?

    How do I determine the size, or tonnage, for multiple units?  No matter how many AC units you’re replacing, the process for determining the size or tonnage is the same for each unit.  In order to determine what size unit you currently have, look at the data plate on the outdoor condensing unit and locate the model number, not the serial number.  You’re looking for 3 digits in the model number that match the numbers below to indicate the tonnage or BTU of the unit. For example, you’ll see the number 048, this indicates that you have a 4 ton or 48,000 BTU air conditioner.  If you have any questions about this video, or any other questions about using newACunit.com, you can ask us using the chat feature, or you can call 1-800-NEW-UNIT. Thanks for using newACunit.com!

    No matter how many AC units you are replacing the process is the same. How do you know what size you currently have? Look at the data plate on the outdoor condensing unit and locate the model number (not the serial number). You are looking for 3 digits in the model number that match the numbers below to indicate the Tonnage or BTU of the unit.


    18 = 1.5 Ton = (18,000 BTU)
    24 = 2.0 Ton = (24,000 BTU)
    30 = 2.5 Ton = (30,000 BTU)
    36 = 3.0 Ton = (36,000 BTU)
    42 = 3.5 Ton = (42,000 BTU)
    48 = 4.0 Ton = (48,000 BTU)
    60 = 5.0 Ton = (60,000 BTU)

    For Example: Model SSX160241 is a 2.0 Ton or 24,000 BTU Air Conditioner.

  • 12. How do I determine the SEER/Efficiency rating I need?

    What does SEER stand for?  SEER stands for Seasonal Energy Efficiency Rating.  It indicates the relative amount of energy needed to provide a specific cooling output.  Many older systems have SEER ratings of 6 to 10. The higher the SEER rating, the more efficient the unit is.  As of 2016, the minimum SEER of a system built by a manufacturer is 14. If you have any questions about this video, or any other questions about using newACunit.com, you can ask us using the chat feature, or you can call 1-800-NEW-UNIT.  Thanks for using newACunit.com!

    SEER

    Seasonal Energy Efficiency Ratio (SEER) is a measure of seasonal or annual efficiency of a central air conditioner or air conditioning heat pump. It takes into account the variations in temperature that can occur within a season and is the average number of British thermal units (BTU) of cooling delivered for every watt-hour of electricity used by the heat pump over a cooling season. The higher the SEER, the more efficient the unit. The more efficient the unit, the lower the operating cost. The U.S. Government’s minimum for new AC units is a SEER rating of at least 14.

  • 13. How to pay with multiple forms of payment?

    Paying for your new AC unit with multiple forms of payment is possible with multiple credit cards or with PayPal. 

    Using multiple credit cards: 

    At check out click on the credit card option and then below select “use multiple cards”.  You can enter in each card and the amount to charge that card and then click on “ Apply Payment”. Repeat the process with each credit card used until your balance due is $0.  

    You can also use multiple cards to fund a PayPal account.  Follow the steps below to set up a PayPal account.

    Step 1: Visit the Website

    Visit paypal.com

    Step 2: Sign Up

    Complete the sign up form. Paypal will send you an email and you simply click on a link to confirm your email address.

    Step 3: Add card

    Add your credit card information to your account. PayPal will store and safeguard your card details for your future purchases.
    We accept all major debit and credit cards.

    You’re done!

    You are now ready to go shopping anywhere PayPal is accepted. Want to see how easy it is to use PayPal? Paying with PayPal

  • 14. How do I receive any possible utility rebates on my unit purchase?

    Customers ask, “Erik, how do I receive any possible utility rebates on my new unit purchase?”  Some utility providers offer rebates to their customers for upgrading to a new efficient AC unit that has a higher SEER rating.  You can check with your utility provider on what these requirements are prior to your unit purchase. When you schedule your job site inspection with your contractor, let them know that you want to pursue the eligible utility rebate.  They will add on the required heat load calculation, which is a small additional fee due to the labor involved. Your contractor can do all necessary paperwork and submit it for you, so you can obtain your eligible rebate.

    Rebates are available on qualifying equipment. The installing contractor can assist you with obtaining your rebate. Any questions about your rebate can be answered by your assigned contractor when they contact you to schedule your jobsite inspection. SRP rebates require a licensed contractor to perform the installation, as well as a Manual J Load Calc. The maximum fee for the Manual J Load Calc is $175.

  • 15. Installation guarranty?

    Your Install Contractor will make verbal contact with you within 8 business hours placing your order. The contractor will then schedule a time to perform a pre-job site inspection.  Installation by your contractor will be based on the contractor’s availability, and your availability, and is generally very fast. It would only delay if one very occasions, there were difficult install scenarios requiring structural changes to your residence. If you have arranged financing for the purchase, installation will take place after your waiting period to rescind the finance contract has expired.

  • 16. Where can I get an AHRI certificate?

    To obtain your AHRI Certificate Pleases go to the AHRI Website: https://www.ahridirectory.org/ahridirectory/pages/home.aspx

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